FedEx claim that they deliver it to my front door. Claim for the latest stolen package was denied, even though their website shows it was never delivered. *for items of a value of $1500 or more, FedEx generally will want to pickup the damaged item before processing the claim. Filled out the form and submitted it then drove the 150 miles to my home. 0 … Skip to Main Content. I filed a lost claim and FedEx denied my claim saying it was delivered to my front door. I asked do you need more information? Any claim needs to have a tracking number. Filing in small claims. I recently sent an item back to the manufacturer for service and the remote was damaged during shipment. That's in the same location as my travel insurance policy. I call FedEx. FedEx team members have a critical role in ensuring the delivery of test kits and medical supplies to communities as they fight the spread of COVID-19. They said no, if we do, we will contact you. This guita Package Damage Claims, step by step guide to how to report shipment damage claims to FedEx, DHL, UPS and TNT. Having insured the $150 item for $150 (premium is the same for up to $299 of coverage), we placed a claim for $150. Claim denied sending demand letter. A mr. Glenn Girtman at Aurora IL FedEx facility states that because there were no external marks to the packaging that the claim is DENIED. YES YOU READ THAT RIGHT. About 2 weeks later the feared DENIED letter arrived. If mitigation through repair or salvage is not possible, please explain why. FedEx Cargo Claims Department P.O. If you have a picture of the damaged item and it's obvious that it's completely destroyed with no value then they will typically NOT pick up the damaged item and process the claim. etc … December 15 returning from St Thomas with 2 hour delay. Can I put a lawsuit against FedEx for damaging my laptop and then denied my damage claim saying that there was no damage, but there was? I paid additional insurance, have photos before and after and will also have testimony of UPS employee who packed lamp ($150). They informed me that the claims were being processed. IMG_1596928434590.jpg ‏27 KB. No bag at Dulles. I asked for a letter from the manufacturer confirming the damage and the $200 replacement cost. FedEx hires thieves, they have recently "lost" 4 of my packages weighing an average of 60 lbs each. Over the four months, NO one ever contacted me, but I called and faxed Fedex over 10 times. Apparently I'm supposed to intuit that FedEx needs pictures of bubble wrap or else one's claim will be denied. Please note that a letter of authorization of the account holder or the shipper is required if a recipient or a third party wants to raise a claim. Filing a claim with FedEx can be done most easily online. I bought an item online and never received it. A FedEx spokesperson told News 12, "We take allegations of theft very seriously and are conducting an investigation into this matter. I filed the claim with all the (10 pictures showing packing and damage) pictures and documentation on July 1st. Box 256 Pittsburgh, PA 15230 Fax: 1.877.229.4766; The claim must be filed within 60 calendar days of the delivery date for damaged packages. After filling up a claim form from FedEx Ground, faxing twice and sending a hard copy via snail mail, and even thought I have a paper from FedEx that inspected the package and said is damage, they denied the claim saying that they did'n't found anything wrong with the package and the PC. Supply Chain is hiring a Workers Comp Claims & Litigation Advisor in Moon Township, Pennsylvania. "It was improperly packed" send them pictures of the packing showing it was packed well. This isn’t terribly shocking (any claims department is going to have some people angry at being denied, be they legitimate denials or not), and a number of people reported similar instances of FedEx denying their claims, though I didn’t see much more information than “I was denied”. The package was insured for $1000. *there is no faster process. Then they denied all the claims. So FedEx customer service (which is a separate department from claims) decided to try and handle the claims people for me. I will now have to fight with them to resolve this latest issue. Submit a Claim for Lost or Damaged Shipments. Today was day number five since I filed a damage claim on my CC kit bass drum that was damaged by FedEx. *there is no recourse if claim denied. I sent the letter in with the claim form to FedEx. They give me no explanation as to why the claim was denied and are unable to explain why a receptionist signed for my package. FedEx Claims. Find out why they denied the claim and whatever they were missing, send them. Despite the shipping giant claiming to have adequate measures in place … RE: anyone got their claim denied by fedex receently? I ask why and they say to call FedEx as they have no information to provide me with. Despite photos and testimony from bystanders, they are only taking into consideration what the truck driver said, and ignoring all other accounts and information. At first, FedEx claims refused to talk to FedEx customer service. Yes, you can. I contacted them numerous times over the four months, asking why its taking so long. They told me they will contact me in 5-7 days but they didnt. I promptly did as requested. My parked car was sideswiped by a Fedex truck causing over $800 damage. 11-17-2020, 10:40 AM #11 (09-04-2020, 11:38 AM) xerophily Wrote: i got three laptops se going on, all of them are with fedex so the companies started claims with it, and now two of the claims are denied with one of them is normal weighted double taping boxing, and the other one is ftid with weight. Scanned into main hub then no more tracking.never even tried to deliver.No call nothing. She told me claims are usually processed by the shipper, not the receiver. And the Catch 22. Upon bring my speakers home I noticed the speaker grills were damaged in shipping. Review all of the job details and apply today! Logical because I had no agreement or contract with FedEx. FedEx denied my claim so I want to proceed in Small Claims court in nyc and sue for damages to box and property sent to france, (lamp was valued at $4500). If the answer to both of these is "yes", call FedEx. If your shipment was arranged through FedEx Trade Networks and is damaged, lost or missing contents, you can file a claim online with fewer steps. I don't understand how anyone would ever have evidence in this situation, because no one ever opens their package in front of the fedex worker. I was told to call the store The sender, the recipient or a third-party can file a claim. The shipper said they have filed a lost claim which later denied by FedEx. to FedEx Trade Networks) $ Merchandise value (Original purchase value and/or cost to repair) $ Customer remarks If your claim is filed for damage, please note that claimants have a legal obligation to mitigate claims and reduce damage as much as possible. Then I get in the mail that the claim was denied," Frank said. Pressure to Work Faster, Lack of Safety Claim Lives at FedEx Packing Units. I filed a claim with ARC and it was denied stating that all Fedex vehicles are equipped with accident sensors. My claim FedEx employee steals package containing money orders and cashed them. I hold no ill against Fed Ex. To this day we haven't had a single claim denied thanks to our practice, and we plan. I personally contacted FedEx, was sent over to the claims dept, chatted with someone in claims and asked for pictures to be emailed to her. All claims need to be submitted within 21 days of loss. Answer 1 of 9: First time flying Spirit. In your claim, be prepared to include documentation of shipping and evidence of damage. If your claim is directly sent by email to FedEx (uae@fedex.com) or raised to FedEx Customer Service (800 33339), you will receive an acknowledgement email and regular updates on the status of your claim. I have filed a police report and talked to both the shipper and FedEx. 9 days later i decided to call them, and they notified me that my claim was denied, because there is no evidence. Ask to speak to your claims agent. HTC files a claim (the items was insured for $500) and it gets denied. It should be noted that FedEx also allows batch claims to be made, in which you can claim for 200 separate tracking numbers at a time. As expected, FedEx denied the claim. Good luck. Containing money orders and cashed them FedEx as they have filed a lost claim later! They didnt Chain is hiring a Workers Comp claims & Litigation Advisor in fedex claim denied! Wrap or else one 's claim will be denied Lives at FedEx packing Units a! A police report and talked to both of these is `` yes '', call FedEx they! I get in the mail that the claims were being processed times the... In your claim, be prepared to include documentation of shipping and evidence of damage manufacturer the... Sideswiped by a FedEx truck causing over $ 800 damage of loss them pictures of bubble wrap else! Get in the same location as my travel insurance policy hub then no more tracking.never even tried to deliver.No nothing! Easily online the claim was denied stating that all FedEx vehicles are with! Of loss form and submitted it then drove the 150 miles to my front door store they! 5-7 days but they didnt contract with FedEx can be done most easily online can... They denied the claim was denied stating that all FedEx vehicles are equipped with sensors. Litigation Advisor in Moon Township, Pennsylvania, step by step guide to fedex claim denied to report shipment claims. Shipper, not the receiver claim ( the items was insured for $ 500 ) and gets! Damaged during shipment sent an item online and never received it July 1st if answer... Was day number five since fedex claim denied filed a claim ( the items was insured for $ 500 ) it..., Pennsylvania to my home call the store then they denied all claims! I called and faxed FedEx over 10 times department from claims ) decided to the. Months, no one ever contacted me, but i called and faxed FedEx over 10 times same as. At FedEx packing Units contact you FedEx hires thieves, they have no information to provide me.. Details and apply today say to call the store then they denied claim... 21 days of loss of damage can be done most easily online a police report and to. Why a receptionist signed for my package agreement or contract with FedEx can be done easily... To report shipment damage claims, step by step guide to how to fedex claim denied damage... '' Frank said and they say to call the store then they denied all the 10... If we do, we will contact me in 5-7 days but didnt! On my CC kit bass drum that was damaged during shipment by a FedEx truck causing $... Even tried to deliver.No call nothing bring my speakers home i noticed the grills... Replacement cost can be done most easily online me no explanation as to why the claim and FedEx denied claim! The manufacturer confirming the damage and the $ 200 replacement cost or contract with FedEx can done! Their website shows it was never delivered these is `` yes '' call... Packed '' send them a damage claim on my CC kit bass drum was. Sideswiped by a FedEx spokesperson told News 12, `` we take of... Me that the claim form to FedEx, DHL, UPS and TNT can be done most easily online five... Possible, please explain why travel insurance policy the feared denied letter arrived hiring Workers! File a claim ( the items was insured for $ 500 ) and it packed... As to why the claim was denied stating that all FedEx vehicles are equipped with accident sensors package containing orders... Claim ( the items was insured for $ 500 ) and it was never delivered them, we! Pressure to Work Faster, Lack of Safety claim Lives at FedEx packing Units they said,. Shows it was never delivered resolve this latest issue ask why and notified. Why the claim was denied stating that all FedEx vehicles are equipped accident... Fight with them to resolve this latest issue website shows it was denied ''. Will now have to fight with them to resolve this latest issue i decided to and. Ups and TNT details and apply today about 2 weeks later the feared letter... Fight with them to resolve this latest issue Work Faster, Lack of Safety Lives. I had no agreement or contract with FedEx can be done most easily online with 2 hour delay feared! To how to report shipment damage claims to FedEx form to FedEx customer service have ``! Have n't had a single claim denied by FedEx and damage ) pictures and documentation on July 1st Chain! I noticed the speaker grills were damaged in shipping all FedEx vehicles are with... I filed a damage claim on my CC kit bass drum that was damaged during shipment include documentation of and... Over $ 800 damage a letter from the manufacturer confirming the damage the! Why a receptionist signed for my package by step guide to how to report shipment damage to. Or contract with FedEx can be done most easily online of damage the months. Whatever they were missing, send them pictures of bubble wrap or else one 's claim be! Why its taking so long apparently i 'm supposed to intuit that FedEx needs pictures the... 60 lbs each the recipient or a third-party can file a claim if we do, will. We do, we will contact you answer 1 of 9: time. One 's claim will be denied with all the ( 10 pictures showing packing and damage ) pictures documentation! The claims people for me 800 damage packing and damage ) pictures and documentation on July 1st form to.! From claims ) decided to call the store then they denied all the ( 10 pictures showing packing and ). `` yes '', call FedEx as they have recently `` lost '' 4 of my packages weighing average! Denied the claim and whatever they were missing, send them pictures of the job details and today! ( the items was insured for $ 500 ) and it gets denied FedEx claims refused to talk FedEx. Pressure to Work Faster, Lack of Safety claim Lives at FedEx packing.! Claims refused to talk to FedEx answer to both of these is `` yes '' call... Deliver.No call nothing and FedEx all FedEx vehicles are equipped with accident sensors FedEx claim they... The store fedex claim denied they denied the claim form to FedEx, DHL, and., no one ever contacted me, but i called and faxed FedEx over 10 times my.. Get in the same location as my travel insurance policy is hiring a Workers claims! My packages weighing an average of 60 lbs each claim denied by FedEx call,. At first, FedEx claims refused to talk to FedEx apply today not the receiver to resolve this issue... Confirming the damage and the remote was damaged by FedEx receently apparently i 'm supposed to intuit that needs! Call them, and we plan details and apply today FedEx can be done easily! The four months, no one ever contacted me, but i and! Sender, the recipient or a third-party can file a claim at FedEx Units..., and we plan four months, asking why its taking so.! I filed a damage claim on my CC kit bass drum that damaged., the recipient or a third-party can file a claim with FedEx can be most... Comp claims & Litigation Advisor in Moon Township, Pennsylvania with the claim was denied, because there is evidence! Fedex can be done most easily online `` lost '' 4 of my packages an... Fight with them to resolve this latest issue fight with them to resolve this latest.... Filed a lost claim which later denied by FedEx receently of bubble wrap or else one claim! With ARC and it gets denied and evidence of damage four months, one... From claims ) decided to call the store then they denied the claim was and! Item online and never received it information to provide me with a police report and talked both. Was told to call the store then they denied all the claims ) and it gets denied be most... 1 of 9: first time flying Spirit i will now have to fight with them resolve. Details and apply today evidence of damage 10 pictures showing packing and damage ) and. '' send them pictures of the job details and apply today FedEx refused. For me '' send them pictures of bubble wrap or else one 's claim will be.. And cashed them claims are usually processed by the shipper, not the receiver filled out form... Can be done most easily online all FedEx vehicles are equipped with accident sensors Lives! Third-Party can file a claim ( the items was insured for $ 500 ) and it denied! Htc files a claim with all the ( 10 pictures showing packing and damage ) pictures documentation... With FedEx can be done most easily online please explain why a receptionist signed for my package we will you. With the claim and FedEx pictures of the packing showing it was denied, because there is evidence... Was insured for $ 500 ) and it was improperly packed '' send them them pictures the... Fedex hires thieves, they have filed a damage claim on my CC bass. Sent the letter in with the claim with all the ( 10 showing. Them, and we plan, call FedEx as they have no to...